Privacy Notice

UK Thai Massage Regulatory Council (UKTMRC) | Registered in England & Wales | No: 17014474
Privacy Notice Policy

Last updated: April 29, 2026

1. Who We Are

UKTMRC Community Interest Company (UKTMRC) is the UK Thai Massage Regulatory Council. We are committed to protecting the privacy and personal data of our members, registered therapists, applicants, complainants, board members, staff, contractors, and members of the public.This Privacy Notice explains how we collect, use, share, store, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following types of personal data:

• Name
• Address
• Email address
• Telephone number
• Date of birth, where required
• Professional qualifications and training history
• Insurance details
• Registration and membership information
• Complaint details and supporting evidence
• Correspondence and communication records
• Board member statutory information
• Website enquiry form submissions
• Payment and financial records, where applicable

We may also process special category data if it is provided to us in connection with a complaint, safeguarding matter, or other lawful purpose.

3. How We Use Your Personal Data

We use personal data for the following purposes:

• To process applications for registration or membership
• To verify qualifications, insurance, and professional status
• To maintain a public register of registered therapists
• To investigate complaints and manage safeguarding matters
• To communicate with members, applicants, and the public
• To manage our organisation and meet legal obligations
• To respond to enquiries and requests
• To keep financial and statutory records

4. Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

• Contract – where processing is necessary to provide registration or related services
• Legal obligation – where processing is required by law
• Legitimate interests – where processing is necessary for UKTMRC’s regulatory, safeguarding, and public protection purposes
• Consent – where we rely on your consent for specific optional activities, such as marketing communications, if applicable

Where special category data is processed, we will also rely on an additional condition under UK data protection law where required.

5. Sharing Your Personal Data

We may share personal data where necessary with:UKTMRC board members and authorised staff

• Service providers acting on our behalfLegal, regulatory, or law enforcement bodies where required by law
• Other parties where necessary for complaint handling, safeguarding, or public protection

We do not sell personal data.

6. Public RegisterUKTMRC may publish a public register of registered therapists. This may include:

• NameRegistration status
• Business location or service area
• Registration number, if used

We do not publish private contact details, insurance documents, complaint records, or other confidential information.

7. International Transfers

UKTMRC does not routinely transfer personal data outside the UK.If this changes, we will ensure appropriate safeguards are in place in accordance with UK data protection law.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected and in line with legal and regulatory requirements.

For more information, please see our Data Protection Policy or Data Retention Schedule.

9. Your Rights

Under data protection law, you may have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data in some circumstances
• Restrict or object to certain processing
• Request transfer of your data, where applicableTo exercise your rights, contact us using the details below.

10. How to Contact Us

If you have any questions about this Privacy Notice or how we handle your data, or if you wish to make a request, please contact:

Email: Complaints@uktmrc.org.uk

Postal Address: 86-90 Paul Street, London, EC2A 4NA

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk

Helpline: 0303 123 1113

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available from UKTMRC.

Approval Date: 4 May 2026

Review Date: 4 May 2027